How to Safely Resume At-Home Services During COVID-19

At-home service providers face unique challenges in resuming business operations during COVID-19, specifically given the need to complete services in or immediately around a customer’s house or primary residence. These at-home service providers include electricians, plumbers, HVAC technicians, carpenters, landscape workers, household cleaners, painters, pest control specialists, appliance repair technicians, telecommunications technicians, and more.

As restrictions ease and more information become available about the spread of COVID-19, at-home service providers need access to the latest information on keeping their customers and team members safe while conducting work.

Just a few common questions facing these service providers include:

  • How do we protect our workers from COVID-19 while performing services in a client’s home?
  • How do we assure our customers that we are doing all we can to prevent the spread of COVID-19?
  • What do we do if a staff member is asked to enter the home of a customer who has tested positive or may have been exposed to COVID-19?

With these questions in mind, AIHA has created this “Reopening: Guidance for At-Home Service Providers” guide to offer practical advice for at-home service providers and employees to reduce the risk of transmitting COVID-19. The guidance borrows from the latest advice given by the Centers for Disease Control and Prevention (CDC), as well as expert advice from other leading health, government, and at-home service industry organizations. Please note that this guidance does not address home healthcare professionals’ considerations, and you can find more information on home healthcare safety on the CDC website.

Resuming at-home services requires a sound understanding of how COVID-19 is spread and the necessary steps to reduce the risk of spreading the virus. These reopening guidelines share actionable steps to protect at-home service employees and customers, including the following:

  • What at-home service employers should do to protect themselves and their customers from COVID-19
    • Areas of education for employees, including awareness of high-touch surfaces like doorknobs, faucet handles, and light switches, and strategies to minimize contact with these surfaces
    • Personal hygiene best practices and the importance of washing hands or using hand sanitizer regularly during work
    • Payment system considerations to discourage direct contact or the use of cash or checks
    • Considerations for additional protective equipment, such as the use of disposable barriers where appropriate
    • Cleaning and disinfecting protocols, including products that meet the U.S. Environmental Protection Agency’s criteria for use against SARS-CoV-2
    • Best practices for handling communication with employees and customers to ensure they are aware of the job specifics and any special considerations or needs in light of COVID-19
  • What at-home service provider employees and customers can do to minimize the transmission of COVID-19
    • Recommended PPE for at-home service providers and customers
    • Strategies for reducing the use of a customer’s bathroom and kitchen
    • Self-monitoring practices and how to know if you should reschedule your maid, electrician, plumber, or other at-home services
    • What to do if you need to sneeze or cough while inside a home that is being serviced

Download our “Reopening: Guidance for At-Home Service Providers” guidance document today to learn how to resume your at-home services safely.